I can't log-in to the member area.

1. First, reference back to your welcome e-mail from us that should be stored in a safe place,
and verify that your user name and password matches the one e-mailed in your confirmation. You
might have accidentally done a typo in your registration information. Make sure the spelling and
capitalization is the same as the entered information from our confirmation e-mail. If you haven't
received confirmation yet, your subscription may not be set up yet. YOU WILL NOT BE ABLE TO
ACCESS THE MEMBER AREA UNTIL YOU RESPOND TO YOUR CONFIRMATION E-MAIL.

If you did type in your e-mail address with a typo and want to change it, please make your
request here, and complete all necessary fields and your e-mail address will be changed.

If you think that it's your password that has the typo or you can't remember your password,
please notify us here, and complete the form and we will re-send your log-in information.

2. Check to make sure you aren't trying to access the section of the web-site without authorization. The
sample search area contains older listings from about a year ago. The property search section is a
premium service available to our subscribers at an additional nominal fee. Please visit this page for more
information on our reasonable pricing for this service.

3. Did you log in the page by accessing the page from your drop down browser history? If you accessed
the page that way, it will not work due security measures that have been established on this site. Start
by going to the web-site and selecting the Member Log-in link, put in your user name and password, and
confirm the 7 digit number that appears on the screen.

4. Have you allowed other people access to your user name and password to obtain our information?
If this is the case, your membership privileges have been temporally suspended. This occurred because
of our ability to track the different computers and operating systems that you use. When the variety
computers and operating systems reach a certain point, we start asking at log-in additional personal
questions that only you should know. Your account was suspended because the person who used your
user name and password could not verify your personal information. An e-mail notice regarding this
infraction was sent to your address of record. THIS IS A SINGLE USE LICENSE and meant for only one
person to use. You agreed to these terms when you purchased this license.

If you have not shared your information with anyone and feel that your information is being used
unlawfully, please contact us at our fraud department so that we can investigate this
and lift the suspension on your account.

5. Have you used more than 4 different computers to log-in within a 30 day period? The prompt for
your secret answers occur as a safeguard against abuse of giving nonpaying people access to the
information on the site. This question prompt occurred because of our ability to track the different
computers and operating systems that you use. When the variety computers and operating systems
surpasses the 4th unique IP address, we start asking at log-in additional personal questions that only
you should know. If you have forgotten your secret answers please contact us and we will review the
situation for possible abuse and address each on an individual basis.

6. When you attempted to log in, was it after being away form the web-site for more than 30 minutes?
If that is the case, select the "Refresh" button on your browser. On Internet Explore, it is the button in
the upper left hand corner with the 2 green arrows. On both Mozilla and Netscape, it is the button in
the upper left hand comer of an arrow pointing upwards. After refreshing the page, return to the Member
Log-in page and re-enter your information.